Learn computer components, operating systems, peripherals, basic maintenance, troubleshooting and support communication.
minutes · Self-paced
Explore the equipment and processes behind everyday IT support. Learn processors, memory, storage, ports and peripherals; understand operating systems and drivers; practise safe maintenance; and work through common issues involving power, displays, printers, audio and connectivity. Learn to ask useful diagnostic questions, record what happened and escalate problems that require specialist access.
Basic familiarity with a computer is helpful. No repair or technician experience is required.
In this module: The processor runs instructions, RAM holds temporary working data and storage keeps files when power is off. The motherboard connects components and the power supply provides electricity.
minIn this module: The operating system manages applications, files, permissions and hardware resources. Drivers help it communicate with devices. Install updates and drivers from trusted sources and record the device model before searching.
minIn this module: Peripheral issues may be caused by power, cables, pairing, ports, settings or drivers. Check the simplest causes first and test the device in a suitable application before reinstalling software.
minIn this module: Good maintenance includes keeping vents clear, protecting equipment from liquid and heat, using suitable power accessories and applying updates. Some repairs require specialist training.
minIn this module: Ask what changed, when the issue started and whether it affects one user or many. Check power, connectivity, settings and updates before disruptive changes. Change one variable at a time.
minIn this module: A device may be connected to Wi-Fi but still have no internet access. Check the network name, signal, adapter status and whether other services work. Do not reset shared equipment without permission.
minIn this module: Support work may expose personal or business information. Ask before accessing private files, use approved accounts and tools, and never request a user's password.
minIn this module: A useful support record includes user impact, device details, symptoms, steps already tried and current status. Escalate issues involving safety, data loss, privileged access or repairs beyond your training.
min